24/7 Techies, a Sri Lankan startup that shot into high-profile status when it raised $600, 000 in a seed funding round led by Dave McClure’s 500 Startups. That’s $100K from the India Internet Group, an India-based early stage fund that powers up internet and mobile technology startups: more from angel investors like Rajan Anandan (VP of Google India) and Shailesh Rao, Twitter’s VP of International Operations.
Quite a remarkable achievement, we say with envy.
24/7 Techies runs on the concept of democratizing IT support. They have a base in Sri Lanka, with around 60-odd trained tech support staff, who deliver Fortune-500 class tech support to small-to-medium businesses in the US, Canada, Australia and UK. Their promise? To connect the customer to a trained tech support professional within 60 seconds, 24/7, and they offer support services for all types of hardware and platforms – PC, smartphones, peripherals, servers, the whole nine yards. In their own words: “We know operating systems better than we know our imaginary girlfriends (or boyfriends). We dream about networking, we keep software bugs as pets, and we eat viruses for breakfast. If you have a problem with your server, desktop, router etc…chances are we’ve seen it, wrestled it to the ground, and read its rights a hundred times before.”
As founder and CEO Dilendra Wimalasekere told Techcrunch.com, around 70% of their 8,500+ customers are in the US, but they’ve got plans to expand all over the world. The difference between their offering and others boils down to cheaper prices, faster response times and a focus on SMBs, including CIO and advisory services. The closest comparison is perhaps Best Buy’s Geek Squad. The $600K is going towards world domina- we mean, expansion: marketing, internal growth, and a more powerful global presence.