Etisalat, one of the primary network providers in Sri Lanka has been awarded the achievement for best service level delivered call center by the Telecommunication Regulatory Commission of Sri Lanka (TRCSL). Etisalat is given the award by being the best mobile telephony operators for a period of three consecutive quarters.
When asked about the award, Erash Fernando, Senior Manager – Customer Operations, Etisalat Lanka explained that Etisalat’s motto is “it’s no Game, it’s No Magic, and it’s all about team work”. The team over at Etisalat’s HQ have worked tirelessly to be attentive to all inquiries and complaints received via via calls, emails or social media from their customer base. Erash went on to say that all inquiries are attended to as fast as possible and also extended his gratitude to all who contributed towards securing this achievement.
The achievement essentially showcases Etisalat’s standards and performance of their Call Centres as having the fastest call answering mechanism through selected agents. According to the report issued by the Telecommunication Regulatory Commission of Sri Lanka on their ‘Quality of Service’ (QoS) Reports, Etisalat has continued to strive towards keeping up this standard of in quality of performance throughout the last quarter.
The performance of said service levels are scrutinized each and every day via a complex platform that shows live data of the number of calls in queue. The achievement was all thanks to the contribution from the team and support extended by the call center staff of Etisalat Sri Lanka, striving together to provide assistance in all three languages to customer inquiries.
Believe it or not, Etisalat has had 25 years of market presence for the year 2017, and they are constantly on the lookout to provide personalized attention to their customers. The quarterly benchmarks from TRCSL evaluating the Quality of Service for Call Centres has driven the mobile telephony call centres in the country to perk up their KPI or Key Performance Indicators whilst improving turnaround time and first contact resolution.
We congratulate Etisalat on a job well done and wish them all the best for their future endeavors.
Are you a Etisalat Customer? What do you think about their service? Love it? Hate it? Let us know below.
Venture Frontier Lanka is bringing experts in entrepreneurship from around the country to cities throughout Sri Lanka to train local entrepreneurs to think differently about the ventures they will start.
Venture Frontier Lanka is bringing experts in entrepreneurship from around the country to cities throughout Sri Lanka to train local entrepreneurs to think differently about the ventures they will start. A caravan stop consists of different sessions about creating unique ideas for startup ventures and strategies for financing those ideas.
Come join the sessions on the 19th of December, starting with 2 pm at Sri Lanka Institute of Information Technology.
The event is free of charge! REGISTRATION is mandatory for this event
(Wednesday) 2:00 pm - 6:00 pm
SLIIT, New Kandy Road, Malabe
Early Bird till the 16th of Dec: 20% discount Likuid Members: 20% discount Female/Social Entrepreneurs (Locals Only): 50% discount Join for a one day workshop where we unchain the collective wisdom and creativity
Early Bird till the 16th of Dec: 20% discount
Likuid Members: 20% discount
Female/Social Entrepreneurs (Locals Only): 50% discount
Join for a one day workshop where we unchain the collective wisdom and creativity to help each other having a more productive digital nomad new year and build better cooperations for teamwork.
During this peer to peer learning session you can share your experiences to help others and learn from other practitioners. Together, dive into the most painful problems and brainstorm on solutions. It’s for you if you resonate with some of these questions:
How do I integrate work, life and travel?
How do I keep motivated to achieve?
How do I keep engaged with a client?
How do I manage my time and energy?
How do I get clients?
How do I find people to collaborate with?
How to deal with time differences?
How can I make human interactions with slack profiles?
How to set realistic goals in constantly changing environment?
What are the best tools & methods for productivity?
What’s the secret of aligned teams?
What are the best skills for a digital nomad?
ABOUT THE METHOD:
“We create space for meaningful conversations, experimental and peer to peer learning. Nothing frontal, no preaching. But space for your very unique questions.”
+ Full-day mentored learning program
+ Breakfast on the roof
+ BBQ lunch on the roof
+ Goodie bags & Take-home handbooks
+ Post-event networking
ABOUT THE HOST:
Kitti is a digital nomad herself and a marketing consultant for innovative companies and early stage startups. She is a conversation ambassador for tedxdanubia, hosted meaningful conversations on ideas worth spreading. In the past years she worked in self organized teams, practiced facilitation, joined peer to peer networks, decentralized teams and cocreated a collective of freelancers. She is a cofounder of a sustainability startup that just secured its first round of investment. Worked as a mentor for many startups, and in the meantime she visited more than 15 countries.
Are you a Sri Lankan female entrepreneur or a local social business? Reach out for your discounted tickets!
PRICE IN SRI LANKAN RUPEES:
Regular: LKR 5000
Early Bird till 16th of Dec: LKR 4000
Likuid Members: LKR 4000
Female/Social Entrepreneurs (Locals Only): LKR 2500
(Saturday) 8:30 am - 5:30 pm
5 Charles Place 00300 Colombo, Sri Lanka
Karthik ( Associate Director, DTCC & Co-organiser of Hyperledger Chennai Meetup) will be here for the 2nd Hyperledger meetup. He will share his experience with Hyperledger and Business application of Blockchain
Karthik ( Associate Director, DTCC & Co-organiser of Hyperledger Chennai Meetup) will be here for the 2nd Hyperledger meetup.
He will share his experience with Hyperledger and Business application of Blockchain technologies.
1. Work with Hyperledger Fabric and Explorer.
2. Business use case with Hyperledger Blockchain Framework
3. Q&A session
This is a Free session. Register here
(Friday) 5:30 pm - 8:30 pm
Startup X Foundry
07, Charles Place, Colombo 03, Colombo
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